Refund Policy By Blood and Shadow, You Have Chosen. In the cursed realms of Shadowblood, power is not given freely — it is earned, paid for in coin and consequence. This Refund Policy exists to define the sacred terms of all digital exchanges made within the game, balancing the laws of dark magic and fairness. 1. Finality of Digital Purchases All purchases of digital items — including gems, equipment packs, character unlocks, costume sets, skill enhancements, and raid tickets — are considered final and irreversible once delivered to your account. By accepting a transaction, you enter a binding pact: the content becomes part of your soulbound inventory, and no mortal request may unbind it. 2. When Refunds May Be Granted We may consider refund requests only under strict, rare, and validated conditions: a. Duplicate payments caused by server or payment errors. b. Content not delivered after confirmed purchase. c. Unauthorized use due to account compromise (investigated case-by-case). d. Incorrect item or bundle purchased and left entirely unused. e. Verified technical malfunction that prevents access to purchased content. All requests must be submitted within 7 days of the transaction date. After that, the shadow seals the pact. 3. No Refunds Will Be Issued For a. Change of heart after purchase. b. Displeasure with item stats, combat effectiveness, or gameplay design. c. Accidental purchases that have been delivered or used. d. Randomized drops or summon outcomes that didn't meet expectation. e. Technical issues caused by outdated devices or unstable internet. f. Disciplinary action against your account for violating game rules. In Shadowblood, fate is as cruel as it is final — every decision is a risk accepted. 4. Platform-Specific Transactions Purchases made via Google Play, Apple App Store, or other external marketplaces fall under their respective refund policies. We cannot override third-party refund decisions. For such cases, please contact the platform directly. 5. Subscriptions and Premium Cycles Subscriptions, such as Daily Rewards or Raid Passes, are billed at the start of each period. You may cancel at any time to stop future billing. No partial refunds are issued for unused time. Active benefits will continue until the current cycle ends. 6. Chargebacks & Account Sanctions Filing a chargeback without contacting support may result in: Immediate account restriction or permanent ban Reversal of all purchased content Blocking of future transactions Investigation for abuse or fraud We urge players to resolve concerns peacefully — we are allies, not enemies, in the shadows. 7. Submitting a Refund Request To request a refund (if eligible), contact our support team and provide: Player ID and account name Platform of purchase (e.g., Google Play, App Store) Item name, purchase date, and amount Payment receipt or transaction ID Detailed explanation of the issue Support will respond within 3–5 business days, though complex cases may require further investigation. 8. Legal Jurisdiction & Consumer Rights This policy respects applicable consumer protection laws, including those in the EU, UK, Australia, Canada, and other regions. Where legal requirements differ, statutory rights shall prevail. 9. Final Word of the Blood Pact In Shadowblood, each artifact, upgrade, and gem is part of your eternal legacy. We encourage you to reflect before each transaction — once sealed by shadow, the pact cannot be broken.